Terms and Conditions

1. Applicable terms

1.1 This agreement refers to the following additional terms, which also apply to your use of the Scriptix Platform: our Privacy Policy and Data Processing Policy, which set out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Scriptix Platform, you consent to such processing, and you warrant that all data provided by you is accurate.

2. Accessing the Scriptix Platform and using the Scriptix Services

2.1 We have developed the Scriptix Platform, using AI technology, to provide the following services: (a) automated transcription of audio/video files uploaded to the Scriptix Platform (“Scriptix”); (b) automated machine translation of files processed by Scriptix or uploaded to Scriptix; (c) editors for transcription and subtitles that allow users to search, verify and correct the content of their Scriptix output (the “Scriptix Editor”); (d) the Scriptix API (apidocs.scriptix.io); (e) a variety of methods for exporting and sharing the contents of Scriptix; (f) forced alignment; (g) automated summarization and meeting minutes generation using LLMs; (h) custom models for speech recognition and machine translation (together the “Scriptix Services”).

2.2 In consideration of you agreeing to abide by the terms of this agreement, we hereby grant you a non-exclusive, non-transferable license to use the Scriptix Platform and the Scriptix Services on the terms of this agreement. To access and use the Scriptix Services you must sign up with your name, email address and password to create an account (“Account”). We discourage generic account names and we actively monitor concurrent Account usage. You may log into your Account on multiple devices but you shall not be able to access and use the Scriptix Services via the same Account from multiple devices at the same time. Dependent on the tier of your Account (as detailed at clause 3.2) you may be authorized to have more than 3 users (“Seat”) per Account. The number of Seats per Account shall be determined by your tier and, if there are multiple Seats allowed via your Account, each Seat shall need to be a named individual. The original Account holder shall be the lead Seat (admin) until otherwise organized by you and shall be able to add a specified number of other Seats (in accordance with the selected tier). Seats may be transferred to new users at any time but shall always be for named individuals and not a generic Seat used by multiple individuals concurrently. Sharing of log-in details with any other user is strictly prohibited in accordance with clause 2.6.

2.3 Access to the Scriptix Platform is permitted on a temporary basis and we reserve the right to withdraw or amend the services or functionality that we provide on the Scriptix Platform without notice. We will not be liable if for any reason the Scriptix Platform is unavailable at any time or for any period.

2.4 From time to time, we may restrict access to some parts of the Scriptix Platform, or the entire Scriptix Platform, to users who have registered with us. We will use reasonable endeavors to fix issues and bugs in the Scriptix Platform as quickly as we can.

2.5 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of this agreement.

2.6 You must not misuse the Scriptix Platform by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Scriptix Platform, the server on which the Scriptix Platform is stored, or any server, computer or database connected to the Scriptix Platform. You must not attack the Scriptix Platform via a denial-of-service attack or a distributed denial-of-service attack.

2.7 If you breach clause 2.6, you will be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, we reserve the right to immediately cease your right to use the Scriptix Platform.

3. Free trial, bundles and partners

3.1 Free trial for new users. Scriptix offers a free trial through its website. You can also contact Scriptix to create a trial subscription for you via email to info@scriptix.io. The free trial allows processing of 1 hour of audiovisual content for a 30-day period. Processed content and login will remain available after the 30-day period is over.

3.2 Bundles. Scriptix offers monthly unlimited subscription bundles under a fair use policy. Prices, included services and fair use caps per subscription are as follows:

3.3 If your usage puts system integrity at risk (i.e. you upload a large volume of files in a short period of time), Scriptix reserves the right to throttle your access to the service to ensure system integrity for all our customers.

3.4 We design our tiers to cover typical monthly use for 80–90% of our customers. To ensure service quality, excessive or abnormal use may trigger rate limiting after 2x fair use thresholds. Continued excessive use (i.e. for 3 consecutive months/payment terms) triggers scaling to a higher subscription tier. You will be notified in writing, via email, of our intention to scale your subscription to a higher tier allowing a 30-day period to lower your usage of the Scriptix Platform.

4. Payment

4.1 If you wish to subscribe for a subscription, you: (a) agree to pay to us the relevant Fee as set out on the Pricing Page or Registering Page; (b) agree and undertake to pay to us (without any deduction) the relevant Fee in advance in full (in EUR, GBP, USD or the equivalent in your local currency based on the conversion rate at the time of payment) and authorize us to collect the full fee from you each month until you cancel your subscription in accordance with clauses 5.3 to 5.6 below; and (c) acknowledge that, subject to clause 5, the relevant Fees are non-refundable.

4.2 We reserve our rights to amend the fees at any time. However, we shall notify you in writing of any change in the Fees and any such change shall take effect at the beginning of the new month.

4.3 We may offer promotional offers from time to time which may include promo codes or Account credits, and which may be subject to expiration dates and may only be applicable to selected users of the Scriptix Platform. We reserve the right to remove Account credits from your Account or end a promotional offer without notice if we believe, at our sole discretion, you are not acting in good faith in relation to the terms of the promotion.

4.7 Payments will be processed by a third-party payment processor, Mollie, in accordance with its standard terms and conditions (mollie.com/en/user-agreement). You hereby give consent: (a) to us sending you electronic communications (including via email and text) in relation to upcoming and successful payments managed via the Scriptix Platform; and (b) for the payment processor to access your bank account which is nominated by you from time to time, and to either deduct or deposit the applicable amount, less any fee which may apply. See the Pricing Page or Registering Page for more information about applicable Fees. You acknowledge and agree that when using the Mollie service on the Scriptix Platform, you will comply with Mollie's end user licence agreement in respect to your use of the Mollie service. You also acknowledge that Mollie's privacy policy (mollie.com/en/privacy) shall apply to Mollie's processing of any personal information you submit to Mollie via the Scriptix Platform. We shall not be liable to any person if Mollie or any other payment processor is not able to deduct or deposit any amount due to insufficient funds or incorrect bank account details.

4.8 If the credit card details you have provided us with via your Account are invalid at the point of us charging you for the Fees owed to us, we shall inform you by email. We will make every effort to contact you by email (to the address used to set up your Account) if your card payment fails.

4.9 If your payment fails, after notifying you we shall continue to attempt to take payment up to three (3) times over a period of nine (9) days to allow you to update your payment details before we shall suspend your Account and your access to the Scriptix Platform and the Scriptix Services.

4.10 If the card details are not updated after 9 days, we reserve the right to permanently delete your Account and all data, files and Scriptix results held within.

4.11 If you prefer to receive an invoice and wire transfer the required amount for your subscription to us directly, get in touch via info@scriptix.io and your account will be set up by us from our Backoffice system directly.

5. Term and termination

5.1 These terms and conditions enter into effect upon successful registration of your account and payment of the first term. They will then remain in effect for 1 year.

5.2 After 1 year, the agreement will be tacitly renewed for the same duration of 1 year.

5.3 The agreement can be terminated after the initial contract period observing a 1-month notice period. Upon termination or expiry for any reason: (a) all rights granted to you under this agreement shall cease; (b) you must cease all activities authorised by this agreement; and (c) you must immediately delete your Account and cease using the Scriptix Platform and certify to us that you have done so.

5.4 Please note once you have deleted your Account we shall not be able to recover your files or results generated on the Scriptix Platform, so please download all transcripts before you delete your Account.

5.5 We reserve the right to delete your Account on termination of this agreement and for non-payment of the Fees owed in accordance with clauses 3 and 4 of this agreement.

5.6 Any provision of this agreement that expressly or by implication is intended to come into or continue in force on or after termination or expiry of this agreement shall remain in full force and effect.

6. Your content and confidentiality

6.1 Audio/visual and textual content submitted to us by you (and any intellectual property rights in it) is owned by you or your licensor. You grant Scriptix a non-exclusive license to use that material solely for the purpose of providing the Scriptix Services and creating Scriptix output. Scriptix output (and any intellectual property rights in it) is owned by you, subject to you having paid the Fees required under this agreement.

6.2 Scriptix shall have no obligations with respect to the material which you submit other than to perform the Scriptix Services as set out in this agreement. You are solely responsible for such material.

7. Your indemnities and undertakings

7.1 You agree that when using the Scriptix Platform you will comply with all applicable laws and this agreement. In particular, but without limitation, you agree not to: (a) use the Scriptix Platform in any unlawful manner or in a manner which promotes or encourages illegal activity; (b) breach any law, statute, contract or regulation; (c) act in a manner that is obscene, defamatory, libelous, unlawfully threatening or unlawfully harassing; (d) provide false, inaccurate or misleading information; (e) use an anonymizing proxy; or (f) attempt to gain unauthorized access to the Scriptix Platform or any networks, servers or computer systems connected to the Scriptix Platform (together the “Restricted Activities”).

7.2 Except as expressly set out in this agreement or as permitted by any local law, you undertake: (a) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Scriptix Platform or your access to the Scriptix Platform; (b) not to engage in any of the Restricted Activities, nor control an account that is linked to any of the Restricted Activities; (c) not to make alterations to, or modifications of, the whole or any part of the Scriptix Platform nor permit the Scriptix Platform or any part of it to be combined with, or become incorporated in, any other programs or websites (save for in accordance with proper use of the Scriptix API); (d) not to disassemble, decompile, reverse engineer or create derivative works based on the whole or any part of the Scriptix Platform; (e) to include our copyright notice on all entire and partial copies of the Scriptix Platform in any form; and (f) not to provide, or otherwise make available, the Scriptix Platform in any form, in whole or in part (including, but not limited to, program listings, object and source program listings, object code and source code) to any person without prior written consent from us.

7.3 Notwithstanding clauses 7.1 and 7.2, you agree to indemnify us in full and on demand from and against any loss, damage, costs or expenses which we suffer or incur directly or indirectly as a result of your use of the Scriptix Platform, otherwise than in accordance with this agreement or any applicable laws.

7.4 You warrant to us that all the information you provide to us is true and accurate to the best of your knowledge.

8. Intellectual property rights

8.1 We are the owner of all intellectual property rights in the Scriptix Platform and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

8.2 The trademarks, service marks and logos (“Trademarks”) contained on the Scriptix Platform are owned by us, our group companies or third-party partners of us. You cannot use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trademarks without the prior written consent of us, the relevant group company or the relevant third-party partner of us.

8.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

8.4 Our status (and that of any identified contributors) as the authors of content on the Scriptix Platform must always be acknowledged.

8.5 You must not use any part of the content on the Scriptix Platform for commercial purposes without obtaining a license to do so from us or our licensors.

8.6 If you print off, copy or download any part of the Scriptix Platform in breach of this agreement, your right to use the Scriptix Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9. Call recording consent

9.1 You acknowledge and agree that you will only upload content to the Scriptix Platform, that may be used by Scriptix in the performance of the Scriptix Services, that has been recorded in compliance with all applicable laws, including but not limited to the General Data Protection Regulation (EU) 2016/679 and all equivalent applicable local laws in the jurisdiction in which you record any content you upload.

9.2 Please note that in the United Kingdom, Ireland, Germany, Canada, Australia and a number of US states the consent of every party to a phone call or conversation is required in order to make the recording lawful, this is called “two-party consent”. Therefore, whether a jurisdiction requires one or two-party consent to call recording, it is best practice to obtain consent from all parties on the call.

9.3 We accept no responsibility or liability for obtaining consent. It is the sole responsibility of the person making and processing the telephone call on the Scriptix Platform to ensure compliance with all local laws. You acknowledge and accept all responsibility and liability for all calls and recordings processed via your Account on the Scriptix Platform.

10. Provisions regarding data

10.1 The Scriptix Platform can be used to (temporarily) store data. By default Scriptix observes a 1-year retention period after which any data will be deleted from our servers.

10.2 Data that has been uploaded/streamed to the Scriptix Platform will be deleted immediately after it has been processed if technically set up through our API platform by you as such.

10.3 When using our Transcript and/or Subtitle Editor(s), you can delete your files (uploaded content and generated results) when processed. Upon selecting this option your data will be deleted from our servers.

10.4 By default, no data uploaded to the Scriptix Platform will be used for training our algorithms, this will only be the case after opt-in by you.

10.5 With the Scriptix Platform personal data can be processed. In this case Partner acts as liable party and Scriptix as processor. View our Data Processing Policy page and our Trust Center for more information.

10.6 Scriptix has implemented the following technical and organizational security measures:

• Access control by means of usernames, passwords and 2FA.
• Automatic logging of all actions regarding personal data.
• Encryption of digital records holding personal data.
• Organizational measures for access security.
• Secure connections through TLS (Transport Layer Security) to encrypt all information between Partner, end users and our website or services when accessing personal data.
• A secured internal network.

10.7 Scriptix guarantees that material uploaded to and processed with the Scriptix Platform will only be stored on systems that are physically located within the European Union. We process data with our cloud provider Microsoft Azure in Western Europe.

10.8 In case a party involved sends a request to Scriptix for inspection, addition, modification or shielding, as meant in articles 15 to 22 of the General Data Protection Regulation, Scriptix will forward the request to Partner who will further handle it. Scriptix is authorized to inform the party involved thereof.

10.9 Scriptix is authorized to make statistical analyses of end user behavior when using Scriptix Speech to Text, however only in an aggregated manner and without using profiles or registrations from individual users.

10.10 Scriptix never uses data that has been uploaded and/or manually corrected with our Transcript and Subtitle editors to improve its algorithms unless we have written consent from you to do so.

10.11 Using our speech recognition custom models and machine translation glossaries functionalities constitutes an opt-in from you allowing Scriptix to use data uploaded to these functionalities.

10.12 You can delete content you have uploaded to the Scriptix Platform as well as the output generated by the Scriptix Platform, your profile and organization at any time.

11. Changes to these terms

11.1 We may revise this agreement (or any of the documents referred to in this agreement) by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

11.2 Changes to pricing will be communicated at least 30 days before renewal of this agreement. If you do not wish to accept a change or addition, you can terminate the agreement until the date these changes take effect. Use of the Scriptix Platform after the date of effect shall constitute your acceptance of the changed or added-to terms and conditions.

12. Duplicate accounts

We reserve the right to refuse the creation of duplicate accounts for the same user. In a case where duplicate accounts are detected, we reserve the right to close or merge these duplicate accounts without notification.

13. Eligibility

13.1 To be eligible for the Scriptix Platform, you must (a) be at least 18 years old; (b) a company; and (c) agree to the terms of this agreement.

13.2 You undertake that your login may only be used by you and a login shared by multiple people is not permitted.

14. No warranty

14.1 Use of the Scriptix Platform is at your own risk. The Scriptix Platform is provided on an “as is” basis. We do not warrant or guarantee that the Scriptix Platform and all or part of its contents will always generate 100% accurate results, will always be available or that its use will not be interrupted.

14.2 You acknowledge that the Scriptix Platform may not be free of bugs or errors, and you agree that the existence of any minor errors shall not constitute a breach of this agreement.

15. Our liability

15.1 Nothing in this agreement excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Dutch law.

15.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Scriptix Platform or any content on it, whether express or implied.

15.3 Subject to clause 15.1, we will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with: (a) use of, or inability to use, the Scriptix Platform or the Scriptix Services; or (b) use of or reliance on any content displayed on the Scriptix Platform.

15.4 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Scriptix Platform or to your downloading of any content on it, or on any website linked to it.

15.5 We assume no responsibility for the content of websites linked on the Scriptix Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

15.6 Subject to clause 15.1, our maximum aggregate liability under or in connection with this agreement, or any collateral contract, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to €100 or the amount you paid to us in fees in the previous 12 calendar months, whichever is greater.

16. Transfer of rights and obligations

16.1 This agreement is binding on you and us and on our respective successors and assignees.

16.2 You may not transfer, assign, charge or otherwise dispose of this agreement, or any of your rights or obligations arising under it, without our prior written consent.

16.3 We may assign, charge, novate or otherwise dispose of this agreement without your prior written consent.

17. General terms

Communications. 17.1 We are required to provide certain information to you in writing. By accepting this agreement, you agree that we can communicate with you electronically either by email or by posting notices on the Scriptix Platform.

Entire agreement. 17.2 This agreement and any document expressly referred to in it constitutes the whole agreement between us and supersedes any previous discussions, correspondence, arrangements or understandings between us.

Law and jurisdiction. 17.3 This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of The Netherlands. 17.4 Any dispute or claim arising out of or in connection with this agreement will be subject to the exclusive jurisdiction of the courts of The Netherlands.

18. Company info

• Company name: Scriptix B.V.
• Company address: Oder 20, 2491DC, The Hague, Netherlands
• Company account number: NL67INGB0008200261
• Company BIC number: INGBNL2A
• Company tax number: NL860357053B01
• Chamber of Commerce registration: 75668475
• Email: info@scriptix.io
• Contact form: scriptix.io/contact